Return & Refund Policy
At Botanic Charm, we strive to ensure your complete satisfaction with every purchase. If you are not fully satisfied with your product, our return and refund policy is designed to make the process easy and hassle-free.
Return Policy
Eligibility for Returns: Returns are accepted within 30 days of the delivery date.
Condition of Items: To be eligible for a return, the product must be unused, unopened, and in the same condition as when it was received.
Non-Returnable Items: Used, opened, or damaged products cannot be returned.
Return Process: Contact us at Botanic Charm within 30 days to initiate a return. You will be provided with instructions for returning the product.
Return Shipping: Customers are responsible for the return shipping costs, unless the product is defective or the return is due to our error.
Refund Policy
Refund Processing: Once we receive the returned product and inspect its condition, we will process your refund within 7-10 business days.
Refund Method: Refunds will be issued to the original payment method.
Partial Refunds: If the returned product shows signs of use, a partial refund may be issued based on its condition.
Exchanges
If you received a damaged or defective product, we offer a free exchange. Please contact us immediately with your order details, and we’ll take care of the rest.
Contact Us